Welcome to Ideal Optical/Ideal Eyecare. By accessing or using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1.1 - These Terms govern the use of all services provided by Ideal Optical/Ideal Eyecare, including but not limited to eye exams, prescription eyewear, contact lenses, and related products or services.

1.2 - By using our services, you confirm that you are at least 18 years old or have parental/guardian consent.

1.3 - We reserve the right to update or modify these Terms at any time without prior notice.

2.1 - Appointments for eye exams and other services must be scheduled in advance.

2.2 - Cancellations or rescheduling should be made at least 24 hours before the scheduled appointment. Failure to do so may result in cancellation fees.

2.3 - We reserve the right to refuse or reschedule services at our discretion.

3.1 - All purchases of prescription eyewear, contact lenses, and accessories are subject to availability.

3.2 - Customers must provide a valid prescription for prescription lenses and contact lenses.

3.3 - Ideal Optical/Ideal Eyecare is not responsible for errors arising from outdated or incorrect prescriptions provided by the customer.

3.4 - Special orders require full payment before processing and are non-refundable unless defective.

3.5 - Please take note that Ideal Optical/Eyecare will not hold and is not responsible for any unpaid products left unclaimed 60 days beyond the patient being notified. Any such items will be returned to stock.

4.1 - Prices for services and products are subject to change without notice.

4.2 - Payments must be made at the time of service or product purchase unless otherwise agreed upon.

4.3 - We accept various payment methods, including cash, credit/debit cards, and insurance where applicable.

4.4 - Any outstanding balances must be settled before additional services or products are provided.

5.1 - Prescription eyewear and contact lenses are custom-made and non-refundable unless defective or incorrect due to an error on our part.

5.2 - Refunds will be processed according to our Return and Refund Policy.

5.3 - Adjustments and minor repairs for purchased eyewear may be provided at our discretion.

6.1 - We accept various insurance plans; however, it is the customer's responsibility to confirm coverage.

6.2 - Manufacturer warranties apply to eligible products. Any claims must be made within the warranty period.

6.3 - Warranty coverage does not apply to damage caused by misuse, neglect, or accidents.

7.1 - Your personal information is protected under our Privacy Policy.

7.2 - We collect and store information necessary to provide services, process payments, and fulfill legal obligations.

7.3 - We do not sell or share personal information with third parties without consent, except as required by law.

8.1 - We strive to provide accurate and professional services; however, we do not guarantee the accuracy of prescriptions provided by third parties.

8.2 - Ideal Optical/Ideal Eyecare is not liable for any loss, damage, or injury resulting from the use of our products or services, except where prohibited by law.

8.3 - Customers are advised to follow all care instructions for eyewear and contact lenses to prevent damage or injury.

9.1 - These Terms are governed by the laws of Ontario, Canada.

9.2 - Any disputes arising from these Terms shall be resolved in the courts of Ontario.

If you have any questions regarding these Terms of Service, please contact us at:
Ideal Optical/Ideal Eyecare
3A-4559 Hurontario St. Mississauga, ON
905 507 9752
idealeyecare4559@gmail