At Ideal Optical/Ideal Eyecare, we strive to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy below for details on processing times, shipping options, and delivery estimates.

1.1 - All orders are processed within 2-5 business days (excluding weekends and holidays).

1.2 - Process, depending on the complexity of the prescription and lens customizations.

1.3 - Orders with special coatings or lens treatments may require additional processing time.

We offer the following shipping options within Canada:

• Standard Shipping (5-10 business days) – Free on orders over $100.
• Expedited Shipping (2-5 business days) – Additional charges apply.
• Express Shipping (1-3 business days) – Additional charges apply.

For international shipping, delivery times and costs vary based on location. Please contact us for a quote.

3.1 - Once your order has shipped, you will receive a confirmation email with a tracking number.

3.2 - You can track your package using the provided link or through the carriers website.

We do not ship to P.O. Boxes or APO/FPO addresses.

5.1 - If your order arrives damaged, please contact us within 48 hours with photos of the damaged item and packaging.

5.2 - For lost shipments, we will work with the carrier to resolve the issue, but we are not responsible for delays caused by third-party carriers.

If you need to return or exchange an item, please refer to our Return & Refund Policy for eligibility and instructions.

If you have any questions about our shipping policy, feel free to reach out:

Ideal Optical/Ideal Eyecare
905 507 9752
idealeyecare4559@gmail.com